Customer Success Manager

This customer-facing role is critical to helping customers receive value from their investment in Tanium and to ensure Tanium maintains its base of high-value, loyal customers.

You will support a significant set of customers and use data and qualitative feedback to decide how best to engage resources to drive desired results.

Responsibilities

• Ensure successful business outcomes for customers that lead to world-class retention and expansion for Tanium by collaborating with an account team of Sales, Solution Engineers, Domain Architects, and more
• Work with senior team members to understand the unique complexity and segmentation of the customers you serve and create the best path to full Tanium platform adoption and expansion
• Develop and maintain the necessary relationships with customers to ensure alignment to their business needs
• Identify where Tanium can be further integrated into customer business processes and controls to increase ROI and expand into new solution areas
• Perform activities and data management that help to drive adoption and value against an agreed-upon plan with the customer
• Support strategically focused Executive Business Reviews, alongside Sales, Solution Engineers, and wider account team members
• Contribute to internal practice development efforts to continually drive maturity and improvement of our Customer Success function
• Maintain a strong understanding of all aspects of the Tanium solutions and their value to customers

Requirements

• 5+ years of experience in Customer Success, Account Management, Sales, Renewals, or Service Management / Professional Services, preferably in a SaaS business model
• Demonstrated consulting and project management skills, experience with building strategic relationships that drive business value for customers
• Working knowledge of endpoint technology and the areas of major business outcomes for a CIO
• Tanium Certified Operator or Tanium Certified Administrator (nice to have)

Benefits

• Annual base salary range: $88,000 to $134,000
• Equity awards
• Medical, dental, and vision plan
• Family planning benefits
• Health savings account
• Flexible spending account
• Transportation savings account
• 401(k) retirement savings plan with company match
• Life, accident, and disability coverage
• Business travel accident insurance
• Employee assistance programs
• Disability insurance
• Other well-being benefits
• 5 days set aside as volunteer time off (VTO)