Description
Boeing Global Services [BGS] is looking for a Customer Support Specialist to be based in Addis Ababa, Ethiopia. This position is part of the Boeing Global Services Supply Chain Execution organization, and chosen candidate will serve as a Customer Program Manager for customers located in Africa and the Middle East.
Responsibilities:
- Creates, maintains and advances customer relationships, develops an understanding of customer culture and business strategies.
- Interacts with customers and internal partners through face to face/virtual meetings, phone calls, emails and other media.
- Responsible for customer account health and providing world class customer support.
- Collaborates with customer to determine specific needs and recommend potential solutions and involves internal partners as needed.
- Develops, prepares and delivers presentations to customers and internal organizations.
- Advises customers regarding status, changes or improvements of orders and follows up with customers on issues related to their accounts.
- Uses multiple Boeing systems in a fast-paced environment.
- Responds to customer inquiries and provides information regarding Boeing products, services, processes and operation.
- Responds to customer inquiries and facilitates delivery problem resolution.
- Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders.
- Coordinates collection and processing, and analyzes supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products or related services.
- Analyzes customer spare parts requirement inquiries, facilitates responses and resolves delivery problems.
- Monitors and shares key performance metrics with customers and internal partners.
- Interfaces with customers and internal Boeing resources.
Basic Qualifications:
- 1+ Year experience in the Aerospace industry
- 1+ Year experience working in a supply chain focused role
- Experience developing presentations for and presenting to executive leadership
- Strong communication and problem-solving skills
- Ability to work and collaborate cross functionally across multiple organizations
- Eager to learn and grow
- Ability for minimal travel domestically and internationally
Preferred Qualifications:
- SAP knowledge
- Engineering / Technical experience
- Account management, customer support experience