Description
We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.
We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.
About the Role
Corporate Solutions Operations Associate handles inquiries and requests from customers on a variety of complex transactions and /or services related to New Business and Renewals through a variety of channels. Provide timely resolution and best-in-class customer experience while adhering to work guidelines, policies, and regulations.
- Assist in transactions related to Corporate Solutions New Business and Renewals various processes.
- Use technical knowledge in the designated area and resolve issues or concern.
- Collaborate with the Collections team and other partners for a seamless and efficient New Business, Billing, Collections and Renewal activities for Corporate Solutions clients.
- Interact with internal and external customers as needed.
- Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.
- Monitor assigned collection activities for compliance with established risk and controls management. Bring inconsistencies and problems to the attention of senior management through risk incidences.
- Provide feedback and present ideas for improving or implementing processes and customer support. Participate in projects/initiatives as SME if needed.
- Helps in the documentation of policies and procedures, as well as cascading of relevant policy changes to the team and other relevant departments.
- Assist in preparing and submission of required reports timely to management or identified stakeholders (ex: collection reports, suspense reports).
- Performs other responsibilities and duties periodically assigned by Head or Team Lead to meet operational and/or other requirements.
Benefits
- Opportunities for learning and growth
- Supportive work environment
- Part of a global organization with a wide reach