Solutions Architect Manager, Platforms (APAC)

Job Overview

As a Solutions Architect Manager, Platforms (APAC), you will lead, build, and mentor a world-class pre-sales engineering team at scale. You will drive collaboration from cross-functional teams to influence and unify stakeholders at all levels of the organization to drive business outcomes.

Responsibilities

• Business and technical thought leader able to partner and drive GEO, Regional, Account strategy and execution plan working with cross-functional partners
• Recruit, hire, lead, retain and coach a world-class pre-sales team. Be an advocate for pre-sales within the organization
• Nurture and be the role-model of a positive outlook, can-do attitude and growth mindset, while leading and keeping the SAs motivated in a fast-paced and ever-changing environment
• Partner closely with Sales, Marketing and Technical Teams (Professional Services, Product, Development, etc.) to develop joint go-to-market initiatives that drive positive user experience and outcomes while driving revenue growth
• Executive engagement skills and presence, with an ability to establish strong relationships with key decision makers and build credibility at all levels
• Serve as an executive champion and lead EBCs with important customer base
• Effective group-facilitation skills and confidence in proposing and leading customer meetings to gain strategic footing and pursue opportunities
• Drive collaboration across teams to influence and unify stakeholders at all levels of the organization
• Lead and support the team in complex evaluations, problem-solving and challenging customer environments
• Build processes to measure the performance and impact of the Solution Engineering Team and ensure that the team is optimized to meet rapidly evolving business needs
• Stay current on industry trends and competitive dynamics, and leverage this knowledge to shape strategy around user engagements
• Represent Stripe at industry events and conferences, customer business reviews and contribute to new ideas and industry best practices
• Champion the voice of our users and customers to influence product direction and feature priorities
• Act as an escalation point for pre-sales and post-sales technical issues that arise

Minimum Requirements

• 5+ years of pre-sales leadership experience and 10+ years’ experience in a technical sales role (Solutions Architect/Consultant, etc.)
• A track record of building and leading world-class solution architecture/engineering teams ideally in a SaaS or usage-based businesses
• Payments experience preferred
• Strong understanding of how SaaS Platforms operate and monetize their offerings
• Energy, enthusiasm, and passion for making customers successful
• Previous technical sales experience with API’s, distributed systems, databases, and/or developer tools preferred or previous payments industry experience
• Strong understanding of developing human-centric CX experiences, enterprise systems and architecture, middleware, etc.
• Strong communication (written and verbal) and presentation skills
• Strong executive presence and ability to foster deep relationships with our users
• Bachelor's degree or equivalent military experience required