Customer Service Co-Ordinator - Analytics & Planning

We are seeking a Customer Service Co-Ordinator - Analytics & Planning to own the end-to-end customer service and order-to-cash experience for Red Bull South Africa's national customer base.

The successful candidate will be responsible for:

Forward / Reverse Logistics and Customer Service Execution

• Managing and resolving escalated queries related to orders, deliveries, credits, and returns.
• Ensuring smooth delivery flow through daily review of outstanding/blocked orders.
• Collaborating with the Demand & Supply Planner to ensure adequate stock cover per region.
• Managing returns logistics with 3PL partners on approved uplifts and credits.
• Transportation management on the inbound and outbound platform.

Control the OTI Cycle, Imports, Exports & Customs Support

• Ensuring stock-cover visibility at SKU level per plant.
• Creating and updating relevant customer master data for Finished Goods (SAP).
• Monitoring and tracking consignments in-system.
• Preparing and validating customs documentation for inbound and outbound shipments.
• Ensuring compliance with all relevant import/export regulations and internal requirements.

POS Management & Planning Collaboration

• Managing Point of Sale (POS) material placement and reconciliation across customers.
• Working closely with the planning team to align POS material requirements with sales and promotional activity.

Quality Management

• Handling product-damage claims.
• Weekly tracking of stock age.
• Ensuring compliance with the Consumer Protection Act.

Analytical & Reporting Responsibilities

• Maintaining reporting on order volumes, delivery performance, automation levels, and logistics costs.
• Driving automation initiatives across the order-to-cash cycle.
• Partnering with Operations functions to design and implement automated reporting and workflow improvements.

The ideal candidate will have:

• A tertiary qualification in Supply Chain, Logistics, Business, or a related field.
• Strong computer literacy (MS Office essential).
• SAP ERP experience (order-to-cash/logistics modules) strongly preferred.
• 3–5 years' experience in order management, logistics, or customer service.
• Hands-on experience with import/export and customs documentation (strongly preferred).
• Excellent written and verbal communication and problem-solving ability.
• Strong analytical skills.