Customer Value Architect

About the Role

As a Customer Value Architect, you are accountable for adoption, value realization, and account health across a portfolio of existing Mixpanel customers, from onboarding through to a renewal-ready handoff. You own the value case and the adoption evidence that underpins both the Account Executive's expansion motion and the Renewal Manager's renewal , without ever owning pricing or the commercial negotiation yourself.

Responsibilities

• Own the onboarding outcome and time-to-value for your accounts: take the handoff from the Account Executive, partner with the Delivery Engineer on the technical build, and drive the customer to their first realized value.
• Own the success plan for each account , map business objectives to specific use cases and set a measurable baseline at definition time, so value can be proven later.
• Lead customer enablement and training (dashboard design, funnel analysis, retention modeling) to grow how deeply and widely a customer uses Mixpanel.
• Build and maintain a network of champions and evangelists across the account, rather than relying on a single point of contact.
• Monitor product usage and account health signals; run regular business reviews that surface adoption gaps early and turn them into targeted enablement.
• Quantify value delivered against baseline and lead Quarterly Business Reviews (QBRs) and value reviews , partnering with the Renewal Manager as renewal approaches and the Account Executive for executive engagement, while staying out of the pricing conversation entirely.
• Own the day-to-day relationship with a customer's technical stakeholders , you do not build the pipeline, but you need enough fluency in data models and product metrics to be trusted by the people who do.
• Build a working point of view on each customer's AI maturity and guide adoption of Mixpanel's own AI surface (Mixpanel AI, Mixpanel Agent); escalate Model Context Protocol (MCP), headless, or agentic build requests to your Delivery Engineer.
• Detect churn and health risk early, root-cause it, and own the value-linked save , pulling in your Account Executive (commercial lever), Delivery Engineer (technical lever), or Renewal Manager (if inside the renewal window) as needed.
• Route technical requests (pipeline issues, tracking-plan changes, integration troubleshooting) to your Delivery Engineer, and unpurchased-product feasibility questions to your Customer Engineer (CE) via the Account Executive.
• Spot use-case gaps that need a new product and source them to the Account Executive as expansion signals, with evidence attached.
• Contribute back to the team's playbooks and best practices.

We're Looking For Someone Who Has

• 3–5 years of experience in Customer Success, account management, or consulting, supporting business-to-business (B2B) Software-as-a-Service (SaaS) accounts , backgrounds from product analytics, Customer Data Platform (CDP), or martech companies
• Genuine comfort working directly with data: can read a dashboard, reason about an event taxonomy, and hold a credible conversation with a customer's technical team, without needing to be the one implementing it.
• A track record of managing relationships across a range of stakeholders, from day-to-day practitioners to business executives.
• Experience building and running structured adoption or success plans that tie daily work to a defined, measurable outcome.
• Hands-on experience with AI or agentic tooling beyond casual use , MCP-based workflows, LLM copilots, or similar.
• Good judgment on prioritizing across a portfolio of accounts by risk, tier, and opportunity.

Benefits and Perks

• Comprehensive Medical, Vision, and Dental Care
• Mental Wellness Benefit
• Generous Vacation Policy & Additional Company Holidays
• Enhanced Parental Leave
• Volunteer Time Off
• Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break