Description
The starting pay range for this position per hour is $22.00 - $24.00, with a full pay range of $22.00 - $37.40 per hour. Pay is based on several factors, including labor markets, education, work experience, and certifications.
As a Service and Engagement Team Leader at Target, you will play a crucial role in delivering exceptional guest experiences. Your responsibilities will include:
- Consistently delivering guest experience commitments to create an Easy, Inspiring, and Friendly guest experience
- Ensuring every team member understands and consistently delivers on Target's guest experience commitments and consistent operations
- Actively observing and providing feedback to team members, holding them accountable while recognizing great guest experience moments
- Reviewing area guest, financial, and team outcome metrics to identify opportunities and taking action to improve
- Demonstrating inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences
- Leading a team of passionate and knowledgeable Guest Advocates, Service Advocates, and Front of Store Attendants
- Supporting Target Loyalty Programs to ensure your team can educate and promote the suite of benefits, features, and offerings that reward guests and enhance their shopping experience
- Personalizing recognition and appreciation of your team to reinforce critical guest service behaviors and promote a positive team and guest-centric culture
- With guidance from your direct leader, engaging in consistent, meaningful development conversations throughout the critical touch points within the team's career path
- Quickly responding to any concerns with guests' shopping experiences by de-escalating the situation and ensuring your team understands and feels supported to resolve or address guest concerns and issues
- Ensuring your team members stay up-to-date on upcoming major promotions, brand launches, and events
- Evaluating candidates for open positions and developing a guest-centric team as directed by your direct leader
- Supporting and enabling team members to deliver pick-up and drive-up orders efficiently and accurately to digital guests
- Demonstrating a culture of ethical conduct and compliance, leading your team to work in the same way, and holding others accountable to this commitment
- Leading and demonstrating a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately
- Modeling the execution of physical security processes to enhance the in-store security culture
- Supporting merchandise protection strategies across the total store, including ordering, storage, and application as directed by best practices
- Occasionally assuming store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts based on store needs
- Addressing all store emergency and compliance needs
- Performing all other duties based on business needs
Target offers eligible team members and their dependents comprehensive health benefits and programs, including medical, vision, dental, life insurance, and more. Other benefits for eligible team members include 401(k), employee discount, short-term disability, long-term disability, paid sick leave, paid national holidays, and paid vacation.
Requirements:
- High school diploma or equivalent
- Must be at least 18 years of age or older
- Previous retail experience preferred, but not required
- Lead and hold others accountable
- Ability to communicate on multiple frequency devices and operate handheld scanners and other technology equipment as directed
- Work independently and as part of a team
- Manage workload and prioritize tasks independently and with a team
- Welcoming and helpful attitude toward all guests and other team members
- Effective communication skills
- Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes