Credit & Capital Management Transaction Services Manager

Some careers grow faster than others. If you're looking for a career that will help you stand out, join HSBC and fulfil your potential.

In this role, you will:

• Be responsible for ensuring teams deliver in line with demand statements
• Plan and prioritise day-to-day services across teams
• Support implementation of change programmes, including Global Standards
• Develop and implement Operating Procedures in accordance with the Business Services Operating Model
• Establish targets for teams to meet overall goals in Production Quality, Service Quality, Financial Performance
• Identify opportunities to improve service quality across teams
• Establish goals for team members and manage their performance
• Support line managers for coaching and development of individual team members
• Recruit team members within agreed headcount plans
• Cascade communication across teams
• Ensure effective use of resources and Production Management tools to deliver established levels of Production Quality
• Manage resources to ensure performance levels meet agreed standards
• Ensure effective use of controls to manage operational risk
• Respond to escalations, resolving or escalating issues in a timely manner

To be successful in this role, you need:

• Minimum 3 years' experience in operations or a directly related business/function
• Minimum 2 years' experience in a checker/supervisor role
• Clear understanding of multiple operational workflows and associated operational controls
• Proven track record of high-level customer service
• Effective communication skills
• Strong interpersonal skills