Description
At Capital One, you're part of a team that's reimagining the way people interact with their money. As a Full Time Branch Ambassador in Chantilly, VA, you'll be the heartbeat of our space, providing exceptional hospitality and blending friendly service with cutting-edge digital innovation.
What You'll Actually Do
- Execute high-volume cash transactions with 100% accuracy, maintaining a compliance-first mindset to ensure security and regulatory standards are met.
- Educate clients on mobile banking, remote deposit capture, and contactless payments to enhance their financial lives.
- Identify personal or business goals and pair them with the right digital tools or banking solutions to help clients succeed.
- Provide warm and welcoming service, ensuring no customer feels like just a number.
What You Bring
- A natural gift for making people feel welcome and heard.
- Tech fluency, with a passion for teaching others how to use digital tools.
- Precision and attention to detail, with satisfaction in getting numbers right.
- Adaptability, enjoying a fluid workspace with varied tasks.
- Curiosity, with a drive to understand the why behind the how and improve the customer journey.
Why Join Us?
This role offers a comprehensive benefits package, investment in your confidence and professional growth, and a mission-driven work environment.
The Perks
- Day 1 coverage for Medical, Dental, Vision, and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance.
- Paid Time Off.
- Education Assistance.
- Matching 401(k) contribution up to 7.5%.
- Paid Parental Leave.
- Mental Health support.
- Back-up Child or Elder Care.
Essential Functions
- Support surrounding branches within a 50-mile radius, with occasional opportunities to assist other locations.
- Work a flexible schedule, including nights and weekends, with hours and days subject to change.
- Attend required training sessions, which may occur on a schedule differing from the primary shift.
- Lift up to 25 pounds and move/stand for extended periods.
- Regular and consistent attendance.
Basic Qualifications
- High School Diploma, GED, or Equivalent Certification.
- At least 1 year of Retail, Sales, or Customer Service experience.
- At least 6 months of cash handling experience.
Preferred Qualifications
- Associate’s degree.
- 2+ years of Retail or Customer-facing experience.
- Proficient in G-Suite.
- Strong written and oral communication skills.