Senior IT Operations Administrator

Join phData, a remote-first data and AI consultancy company, as a Senior IT Operations Administrator.

The Senior IT Operations Administrator will play a key role in managing the employee technical lifecycle, including onboarding, offboarding, access management, security, and end-user support. Additionally, this role focuses on maintaining the organisation's technology infrastructure, ensuring optimal performance, security, and reliability of all cloud-based systems and applications.

Key responsibilities:

• Manage and resolve IT support requests from employees
• Work with different MDM systems and execute app deployments, policy implementations, and configuration automations
• Maintain an Entra ID domain with user accounts, dynamic groups, and enterprise app integrations
• Create and manage accounts for new employees, and de-provision accounts for departing employees
• Procure and ship new laptops to employees, and wipe devices received from exiting employees for reuse
• Participate in regular security tasks and conduct timely review of security alerts
• Be a tech specialist and technical mentor to the team as needed
• Create design and planning documents to drive well-defined IT implementations
• Work on various organisation-wide applications and infrastructure projects with minimal downtime and disruption
• Work in rotational shifts to support end-users and provide uninterrupted global IT coverage

Requirements:

• Hands-on experience with Entra ID (Azure Active Directory), Intune (Microsoft Endpoint Manager) or Jamf, Windows, macOS, Microsoft Defender, Google Workspace/GSuite
• Experience with Office 365, Sentinel, AWS Workspaces, AWS Cloud, Azure Cloud, Jira service management, OpenVPN, Networking, etc. is a plus
• Extensive experience and excellent troubleshooting, installation, and maintenance skills on all operating systems, laptop hardware, and other IT devices
• Experience in configuring and managing different SIEM, Network, and AV monitoring tools
• Excellent communication skills, both written and verbal
• Strong problem-solving and time management skills
• Detail-oriented
• Bachelor's degree in IT or Computer Science preferred
• 7+ years of experience with at least 3 years as a System Administrator or similar

Benefits:

• Medical Insurance for Self & Family
• Shift Allowance
• Term Life & Personal Accident
• Wellness Allowance
• Broadband Reimbursement
• 2-4 week bootcamp and continuous learning opportunities
• Paid certifications, professional development allowance, and additional compensation for creating company-approved content