Description
We're looking for a Senior Product Manager to architect experiences that bring customers in, help them succeed, and grow with us. The role is based in Pune and requires working from the office at least 3 days a week.
As a Senior Product Manager, you will own the growth roadmap, define the product strategy, and tie initiatives to clear revenue and retention targets. You will deliver a best-in-class self-serve experience, design and optimise the full customer journey, and build in-product experiences that drive real conversion and growth.
Responsibilities:
- Own the growth roadmap: Define the product strategy for your area, tying every initiative to clear revenue and retention targets with measurable hypotheses and expected outcomes.
- Deliver a best-in-class self-serve experience: Design and optimise the full customer journey: sign-up, onboarding, activation, upsell, and expansion.
- Build the PM community in Pune: Establish shared standards for research, experimentation, and storytelling that raise the bar for the whole team.
- Use AI responsibly: Identify and deliver high-value use cases for AI across onboarding, workflows, and recommendations.
Requirements:
- 8+ years in B2B SaaS product management, with proven success driving growth motions that directly impacted revenue and retention.
- Strong experience with workflow, customer service, or employee experience products.
- A track record of defining and tracking metrics across the full funnel from sign-up through to expansion and churn, and running A/B experiments.
- Experience influencing beyond your immediate team, partnering effectively with Sales, Marketing, Customer Success, and Engineering across time zones.
- Excellent communication and storytelling skills, able to translate complex ideas into clear narratives for executives and cross-functional partners.
- A clear point of view on responsible, value-driven AI usage.
Benefits:
- Hybrid work experience with flexibility to work remotely for part of the week.
- Opportunity to work with a forward-thinking, collaborative product organisation.