Description
The Service & Engagement Executive Team Leader role at Target involves leading a team to deliver exceptional guest experiences and driving sales growth.
Responsibilities:
- Build a team of passionate and knowledgeable Guest Advocates and Service and Engagement Leaders
- Drive total store sales and understand your role in sales growth
- Anticipate staffing needs and talent plan
- Manage leaders to follow-up on training completion and provide continuous education opportunities
- Engage in consistent and meaningful development conversations
- Personalize recognition and appreciation to reinforce critical guest service behaviors
- Establish a culture of accountability through clear expectations and performance management
- Understand business reporting and guest insights to troubleshoot and follow-up on opportunity areas
- Quickly respond to negative guest shopping experiences
- Own schedules that follow the scheduling allocation and guidelines
- Manage the store experience by anticipating and reacting with urgency to staffing or scheduling needs
- Ensure Team Leader schedules support a frictionless experience during guest peak traffic times
- Be the champion of physical and digital offerings
- Expect and enable your team to stay up-to-date on upcoming major promotions and events
- Utilize guest survey reporting tools to drive change in key areas
- Lead the team to deliver an efficient and hassle-free guest pick-up experience
- Work a schedule that aligns to guest and business needs
- Demonstrate a culture of ethical conduct, safety, and compliance
- As a key carrier, follow all safe and secure training and processes
- Address store needs
- All other duties based on business needs
Requirements:
- 4-year degree or equivalent experience
- Strong interpersonal and communication skills
- Strong business acumen
- Manage conflict, lead, and hold others accountable
- Relate well with and interact with all levels of the organization
- Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis
- Learn and adapt to current technology needs
- Manage workload and prioritize tasks independently and with a team
- Access all areas of the building to respond to guest or team member issues
- Interpret instructions, reports, and information
- Scan, handle, and move merchandise efficiently and safely
- Accurately handle cash register operations and cash transactions
- Flexible work schedule and regular attendance necessary
Benefits:
- Comprehensive health benefits and programs
- 401(k)
- Employee discount
- Short-term disability
- Long-term disability
- Paid sick leave
- Paid national holidays
- Paid vacation