Sales Assistant

As a Sales Assistant at Lush, you'll be the face of the store, providing a fun and engaging shopping experience for customers.

You'll use your product knowledge to offer personalised recommendations, perform product demonstrations, and hand out tailored samples.

Working closely with your team, you'll help drive sales, exceed targets, and create memorable in-store events that keep customers coming back.

You'll also manage stock, ensure the shop floor looks its best, and adapt displays to seasonal trends.

With flexible shifts, a competitive hourly rate based on the Living Wage, and opportunities for bonuses, you'll be well-supported through training and development to grow your skills.

Key Responsibilities

• Greet customers warmly and create a welcoming store environment.
• Engage with customers to understand their needs, provide personalized recommendations, and offer product demonstrations.
• Deliver exceptional customer service by using in-depth product knowledge and offering on-skin product demonstrations.
• Host in-store events, such as making workshops and birthday parties, providing a memorable and inclusive experience for customers.
• Maintain a clean, tidy, and visually appealing shop floor.
• Support the store's sales targets by promoting products creatively and working as part of a team to exceed goals.
• Manage stock levels efficiently, ensuring shelves are well-stocked and ready for our customers to shop from.
• Participate in ongoing training and development to enhance product knowledge and customer service skills.
• Collaborate with the team to foster an inclusive, respectful working environment, contributing to the overall customer experience.

Skills, Knowledge & Expertise

• Customer Experience: A passion for delivering exceptional customer service.
• Teamwork: Ability to work collaboratively with colleagues to achieve goals.
• Communication: Great communication skills to ensure information flows smoothly throughout the store.

Benefits

• Holiday allowance
• 50% discount on Lush products and spa treatments
• Profit-based bonus
• Complimentary spa treatment
• Pension scheme
• Paid day off for your birthday
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• 6 months of full pay for parental leave
• Enhanced paternity leave
• Flexible working arrangements
• 10% Employee Owned
• Access to employee-led Community Networks
• Tailored gender affirming care