Description
The Case Management Specialist provides direct service support to vulnerable populations, including single-headed households, survivors of domestic and gender-based violence, older refugees, and youth. The specialist is responsible for completing administrative work related to the services provided. The specialist works closely with staff and clients to ensure timely, effective services that promote autonomy, empowerment, and long-term stability.
Major Responsibilities:
- Conduct comprehensive assessments using the approved PRIME assessment tool to identify participants' strengths, barriers, needs, and goals.
- Develop and maintain individualized, participant-centered service plans with clear objectives and timelines. Regularly monitor progress, update plans as needed and ensure appropriate case closure.
- Coordinate referrals to internal and external service providers, follow up on service delivery, and ensure participant needs are being met.
- Maintain at least monthly contact with participants to review progress, address emerging needs, and adjust service plans as appropriate.
- Track and report participant outcomes in accordance with program requirements, counting each active participant once per quarter and excluding outcomes resulting solely from in-house services.
Resource Navigation
- Assist participants with accessing essential resources and benefits, including completing applications for cash assistance, food benefits, medical coverage, and other support services.
- Connect participants to community resources, make referrals to partner agencies, and provide guidance on navigating online systems to promote greater self-sufficiency.
- Accurately document all participant interactions in the designated data management system, including the date of service, staff member involved, and services provided.
Workshops
- Work with the Senior Case Management Specialist and Integration Coordinator to plan and implement workshops on preapproved topics by the contractor.
- Help create flyers, outreach materials and workshop materials.
- Be present at the workshop to conduct intakes, determine client eligibility, and facilitate the workshop if needed.
- Collect necessary documentation from clients attending the workshop.
Compliance and Learning
- Stay up to date on internal policies, procedures, and program protocols to ensure compliance.
- Participate in team meetings, training, and case conferences to remain informed on best practices.
- Attend all PRIME-required training and apply content in client services.
- Maintain accurate documentation of all client services.
Other
- Perform other duties as assigned.
Benefits:
- 10 paid sick leave
- 10 U.S. holidays
- 20-25 generous paid time off based on role and tenure
- Medical insurance starting at $163/month
- Dental starting at $6.50/month
- Vision starting at $5/month
- Flexible spending accounts (healthcare, dependent care, and commuter)
- A 403(b) retirement savings plan with employer match (immediate vesting) along with a non-elective employer contribution based on age and years of service (3-year vesting)
- Disability and life insurance
- An Employee Assistance Program (EAP) offering confidential counseling and support services for employees and their families