Store Manager

Diversity matters at Lush. We're building a brand that represents the people of the world. It's what you do that counts, and we're always looking to expand perspectives and voices to shape our future.

As a Store Manager, your primary focus will be crafting and delivering unparalleled customer service and experiences. You'll wield the autonomy to cultivate a team that shares your passion for creating memorable interactions with our customers, fostering an environment where every visit is not just a transaction but a delightful experience.

Your responsibilities will include:

• Leading and inspiring your team to deliver exceptional customer experiences
• Driving sales growth by analysing key business metrics and setting targets
• Ensuring the shop is well-stocked, visually appealing, and product displays are adjusted to reflect current sales trends and seasonal changes
• Managing the shop's financials, controlling staffing, operational costs, and stock levels
• Recruiting, training, and developing a diverse and talented team
• Fostering a positive work environment through effective communication and regular team check-ins
• Planning and implementing in-store and external events
• Ensuring the shop operates within established Lush guidelines
• Promoting safety and well-being within the team
• Monitoring sales trends and local customer needs

We offer a range of benefits, including:

• Holiday allowance
• 50% discount on Lush products and spa treatments
• Discretionary and profit-based bonus
• Pension scheme
• Paid day off for your birthday
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• 6 months of full pay for parental leave
• Enhanced paternity leave
• Flexible working arrangements
• Access to employee-led Community Networks