IT Support Specialist

Leidos is seeking an IT Support Specialist to join our team in Crane, Indiana. In this role, you will support end-user hardware, asset and configuration management, and secure communications systems at Naval Support Activity (NSA) Crane.

Primary Responsibilities

• Install, configure, and maintain hardware and software within desktop computing environments, including thick client workstations, thin clients, VoIP phones, and video teleconferencing systems.
• Perform network switch patching and configuration.
• Ensure security patches are current and successfully applied.
• Develop test specifications and procedures.
• Assist with the design, engineering, installation, configuration, accreditation, and scheduling of voice and video communication systems.
• Support asset management activities, including inventory, relocation, repair, removal, and destruction of equipment.
• Troubleshoot and resolve technical issues while responding to emergent support requirements in an effective and timely manner.
• Deliver training to rotating military personnel on system configuration, hardware repair, and secure audio and video communications to enhance technical proficiency.

Required Qualifications

• Bachelor's degree with 1+ year of experience, Associate's degree with 3+ years of experience, or a High school diploma / GED with 5+ years of experience.
• Active TS/SCI clearance in DISS and required program access.
• One of the following active certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, BICSI ITS Installer 2 (Fiber Optic) certification within six months of hire, CISSP, CASP.
• Experience supporting Windows, Linux, and Unix-based infrastructure.
• Experience using ServiceNow Action Request System or an equivalent ticketing system.
• Proficiency with Microsoft business tools.
• Familiarity with Microsoft System Center Configuration Manager (SCCM).
• Excellent oral and written communication skills.