Description
The Enterprise Services Team at Cabinet Office Digital is seeking a Delivery Technical Engineer to join their team.
The role involves supporting large-scale infrastructure projects, managing smaller IT deployments, and transitioning new solutions into Live Service.
Key responsibilities include:
- Supporting the delivery of large-scale infrastructure projects
- Serving as the technical point of contact for project rollouts
- Imaging, configuring, deploying, and maintaining Windows, macOS, Android, and iOS devices
- Managing user access, creating login accounts, and scheduling deployments
- Delivering remote and hands-on user training and technical onboarding support
- Managing rapid-delivery business unit moves and office relocations
- Conducting office site surveys, decommissioning IT hardware, and setting up new locations
- Installing and testing active infrastructure components, AV/VC equipment, and printing solutions
- Diagnosing, troubleshooting, and resolving hardware, software, and network connectivity issues
- Proactively taking ownership of technical problems and resolving them
- Following established escalation pathways for unresolved issues
- Producing and maintaining technical documentation
- Championing internal knowledge sharing to strengthen team capabilities
The ideal candidate will have:
- Hands-on experience with Windows OS, macOS, Android, and iOS devices
- Experience with MDM tools like Microsoft Intune, Workspace ONE, or Jamf
- Skills in installing active Infrastructure components and network connectivity
- Exposure to project environments and deskside support experience
- Exceptional customer service, relationship management, and communication skills
- Ability to work independently and as part of a team
- Experience with Audio/Visual, Video Conferencing, and network printing systems
- Proven ability to multitask and prioritize a busy workload
The salary for this role is GBP 49,458 - 53,629 per year.
Benefits include:
- Learning and development opportunities
- Flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service Pension with employer contributions of 28.97%
- A minimum of 25 days of paid annual leave