Description
We are seeking a Principal, Global Security Operations Center to lead the operational deployment, optimization, and day-to-day leveraging of complex physical security technologies.
Strategic GSOC Leadership Assume full operational responsibility for the Global Security Operations Center, driving the transition from legacy systems and procedures to advanced, AI-integrated security frameworks.
AI Integration & Optimization Architect and deploy artificial intelligence and automation solutions to enhance threat intelligence, triage workflows, and operational efficiency across the GSOC program.
Executive Incident Management Serve as a key operational liaison, delivering high-level communication briefs and strategic incident summaries to executive leadership during critical security events.
Vendor and Global Program Management Provide oversight for multi-regional security operations, managing diverse global vendor teams and driving a unified, performance-driven culture across international markets.
Operational Excellence & Compliance Establish and monitor performance metrics (KPIs) and Service Level Agreements (SLAs). Ensure all physical security protocols and data logging maintain strict adherence to ISO 27001 and SOC 2 compliance standards.
Technological Oversight Advise and optimize the deployment of critical physical security infrastructure, including advanced access control systems and video analytics, to ensure a hardened global security posture.
Policy, SOPs, & Training Exercises Review high-level global physical security and safety policy documents, translate them into actionable, team-wide standard operating procedures (SOPs), and conduct robust internal and external training exercises to ensure operational readiness.
Cross-Functional Partnership Act as an operational liaison between Workplace Security Operations and key partners during an emergency, including Business Technology, Real Estate, Travel, Legal, and external vendors.
System Compliance & Investigations Serve as the operational lead for complex security investigations. Oversee and ensure compliance for administrative system processes, including onboarding/termination access audits and automated reporting.
Requirements
- 8+ years of progressive experience in physical security operations, global systems integration, and GSOC leadership
- Demonstrated experience leading and managing large, diverse security teams from multiple third-party vendors across different global regions
- Strong background in vendor strategy, contract optimization, and managing large-scale service providers
- Excellent project management skills with a track record of successfully implementing and scaling physical security operations programs
- Demonstrated experience identifying, adapting, and developing AI use cases and automated tools
- Proven experience evaluating, deploying, and utilizing AI-driven physical security tools and advanced video analytics
- Advanced cross-functional communication skills, with the ability to translate complex operational requirements to executive leadership and non-technical stakeholders