Description
Electronic Arts creates incredible entertainment experiences that inspire players and fans worldwide. Here, everyone is part of the story, part of a community that connects people globally. It's a place where creativity thrives, new perspectives are welcomed, and ideas matter. The Central Technology team is the force multiplier, accelerating creative opportunity and progress at EA.
Infrastructure & Platform Services builds and runs the technology foundation for EA's games. The team delivers live services and backend infrastructure that help teams ship and operate secure, reliable game experiences for millions of players worldwide.
Responsibilities:
- Own and continuously improve key operating rhythms, ensuring they remain aligned with leadership priorities and drive clear decisions, accountability, and follow-through.
- Lead cross-functional strategic initiatives across IPS, partnering with engineering leads, product managers, and executive leadership to translate business priorities into clear plans and execution milestones.
- Establish and govern leadership reporting, synthesising qualitative and quantitative data into clear insights, narratives, and recommendations for decision-making.
- Create and run communication mechanisms that improve employee understanding, leadership visibility, and alignment across the organisation.
- Implement and continuously improve operational metrics and frameworks across distributed teams, in partnership with program and operations management teams.
- Serve as a trusted advisor to program, product, and engineering stakeholders, helping teams align, resolve ambiguity, and adapt effectively as requirements change.
Qualifications:
- 10+ years of professional experience in business operations, operational strategy, or program management within a technology or entertainment environment.
- Exceptional cross-functional stakeholder management, with the ability to influence and drive results without direct line management authority.
- Proven track record of independently leading operating rhythms, strategic planning cadences, and continuous process improvement initiatives across distributed teams.
- Excellent executive communication, with the ability to synthesise complex information into concise, actionable insights and recommendations for senior leadership.
- Exceptional data fluency, with demonstrated success using BI reporting systems and operational metrics to generate actionable business insights.
- Demonstrated experience leading organisational change, including adoption of new tools, processes, and standardised operating practices.
- Experience with financial planning, including budgeting, forecasting, and variance tracking.
- Bachelor’s degree in Business Administration, Management, Finance, Economics, Engineering, Information Systems, or equivalent practical experience.
Benefits: Electronic Arts offers a comprehensive benefits package, focusing on physical, emotional, financial, professional, and community wellbeing to support a balanced life. Benefits may include medical insurance, mental wellbeing support, pension plan, paid time off, family leave, free games, and more.