Solutions Architect

Join Kobie, a National Top Workplace and Top Remote Workplace, where the best minds in loyalty come together. As a Solutions Architect, you will act as a Kobie subject matter expert, investigating client needs through a loyalty lens. You will visualize and articulate client needs at the intersection of client desired outcomes and Kobie capabilities.

Responsibilities:

• Owns Discovery to Define the Right Solution: Elicit and validate business requirements that align client objectives with platform capabilities.
• Delivers Solution Documentation: Create and maintain BRDs, SCDs, and Epic/Feature briefs that keep solutions traceable end-to-end.
• Manages Feasibility and Cost Alignment: Scope standard engagements independently, coordinating COGS validation across delivery, data, software, CS, and strategy.
• Aligns Understanding Across Teams: Act as the connective tissue between business, product, and technical teams throughout each project.
• Serves as Product and Platform SME: Represent solution expertise in RFPs, RFIs, and upsell conversations.
• Translates Feedback into Product Direction: Channel client and market insight to shape platform roadmap decisions.
• Optimizes Sales Enablement: Build demos, proposals, and pitch materials that establish technical credibility with clients.
• Owns Solution Acceptance: Maintain design integrity from planning through launch, flagging delivery risks early.
• Presents Options and Guides Tradeoffs: Help clients and internal teams weigh scope, cost, and feasibility tradeoffs.
• Coordinates Pre-Sales to Delivery Handoff: Translate solution intent and decisions so delivery teams avoid rework.
• Escalates Risk Early: Recognize when a decision exceeds standard scope and raise it before it becomes a delivery issue.

Requirements:

• 3-5 years of experience in solutions architecture, business requirements analysis, or technical pre-sales within a technology environment.
• Documents business requirements into BRDs, SCDs, and Epic/Feature briefs that keep solutions traceable from discovery through delivery.
• Validates delivery cost estimates (COGS) across data/analytics, software, CS, and strategy workstreams to confirm feasibility.
• Applies Agile/Scrum, waterfall, and iterative delivery methodologies to structure solution plans that fit each client's approach.
• Builds solution demos, proposals, and pitch materials that establish technical credibility in RFP, RFI, and upsell settings.
• Coordinates dependencies across marketing, data/analytics, and partner integration workstreams to keep multi-team solutions aligned.
• Identifies scope drift and delivery risk, translating findings into corrective action plans for delivery and client teams.

Benefits:

• Flexible Time Off to recharge when needed
• Nine Company-Wide Holidays
• A diverse suite of benefits prioritizing growth, development, and personal well-being