Senior Systems Engineer, Productivity Engineering

As a Senior Systems Engineer at Okta, you will be at the heart of how our global workforce communicates, collaborates, and creates.

You will be responsible for architecting workflows, securing our ecosystem, and ensuring that our stack - from Google Workspace to Slack and Gemini - works seamlessly for every employee, everywhere.

Responsibilities

• Infrastructure Management: Administer and optimize our core productivity suite, including Google Workspace, Gemini, Slack, Asana, Smartsheet, and other tools.
• AI Integration & Strategy: Lead the deployment, management, and troubleshooting of enterprise AI tools (specifically Gemini), ensuring they are integrated safely and effectively into daily workflows.
• Enablement: Create technical documentation and partner with cross-functional teams to drive adoption and best practices for productivity tools through effective training and support.
• Global Support: Act as a Tier 3 escalation point for complex technical issues, supporting a fast-paced, 24/7 global environment from one of our US hubs.
• Lifecycle Management: Responsible for the complete lifecycle management of multiple enterprise SaaS applications.
• Governance & Standards: Define and enforce global standards for tool usage, security permissions, and data governance.
• Problem Solving & Innovation: Consistently look for root-cause trends while solving platform problems, devising solutions based on limited information and adapting existing approaches to resolve unusual SaaS circumstances.
• Process Automation: Identify manual bottlenecks and use APIs or scripting to automate repetitive administrative tasks.
• Data Insights & Goal Delivery: Independently draw out meaningful insights from system data to own and deliver quarterly goals on time with a high standard of quality.

Requirements

• Technical Expertise: Proven deep experience managing enterprise-level Google Workspace (DNS, mail routing, Vault, DLP) and administrative experience with tools such as Slack, Asana, Jira, ServiceNow, and Smartsheet.
• AI Proficiency: Practical experience managing and deploying Gemini and other AI-driven productivity interfaces within a corporate framework.
• SaaS Architecture & Security: Possess complete knowledge of SaaS principles, API integrations, and RBAC security best practices, acting as the fully qualified professional to resolve complex issues creatively.
• Operational Agility: Experience working in a fast-paced environment supporting a distributed, global company.
• Governance Mindset: A track record of implementing "least privilege" access models and driving standards in usage and best practices.
• Automation and Scripting Skills: Proficiency in Apps Script, Python, or Bash to manage large-scale migrations or system integrations.
• Communication: Excellent verbal and written skills to lead training and influence standard usage across the org.
• Stakeholder Alignment: Enhance networks with senior internal partners who may be unfamiliar with SaaS technicalities and use persuasion to align stakeholders on new processes.
• Leadership & Peer Support: Assist leadership with forming teams that have a diverse mix of perspectives, provide specific, actionable, and timely feedback to peers, and demonstrate resilience under pressure.
• Education & Experience: Requires 5+ years of related experience in a professional role.