Description
We are CMS – Cisco Managed Service team, a high-performing, globally connected team with a strong culture of continuous learning, mentorship, and knowledge sharing. As a Technical Consulting Engineer at CMS, you will work as a trusted partner on customer live networks, solving complex issues and leading technical discussions with customers.
Your Impact You will own problems end-to-end to guide customers, accelerating business outcomes. Your responsibilities include:
- Working on incidents and solving them
- Engaging and working closely with various teams to resolve technical issues
- Guiding and mentoring teams on technology and problem-solving
- Striving for continuous learning and being a result-oriented team player
- Handling escalated situations and exhibiting technical leadership to manage customer problems
Minimum Qualifications
- BE/BTech degree
- Minimum 8+ years of NOC/TAC hands-on troubleshooting experience
- Certification – CCNA, ITIL
- Strong technology knowledge – L2/L3 networking protocols, Routing & Switching, EIGRP, BGP, MPLS, OSPF, SDWAN
- Good hands-on troubleshooting experience on LAN/WAN network, Nexus -2K/5K/7K/9K
- Hands-on experience in performing RMA/SWAP of Cisco switches, routers independently & remotely
Preferred Qualifications
- Certification – CCNP, SDWAN, CCIE
- Automation knowledge – Python, Unix/Citrix, AI Tools
- Proven ability to mentor & develop junior engineers
- Drive improvements plan focused on customer, team efficiency
- Ability to learn & adopt new technology & engage with various teams to drive initiatives