Description
We are recruiting for a Cancer Support and Information Health Care Professional who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
You will provide a safe, compassionate and comprehensive support, advice and information service for patients undergoing cancer treatment, their families and friends.
You will be a key point of contact, helping individuals access the guidance and resources they need throughout their cancer journey.
We are looking for a candidate who can work flexibly on an annualised hours basis with a proportion of core hours each week and additional hours rotated on an annualised basis.
Main duties of the job
- Responsible for the development of our HCP led services which includes a helpline and drop-in services to ensure we remain flexible and adaptable to the changing needs of our patients,
- Advise on cancer support and information for those affected by cancer, staff, volunteers etc as required.
- Work with other Health Care Professionals to ensure consistent quality of service is provided.
- Oversee the required training for staff and volunteers in order to ensure this is achieved.
- Support and supervise the volunteers who work at the centre.
- Assess the information and support needs of users of the cancer support and information service (e.g. patients, carers), provide guidance and with the appropriate level of intervention signpost to other services.
- Maintain data collection for Cancer Support and Information Services.
- Support clients attending for appointments e.g. therapies
- Support of pre-treatment and post treatment sessions and follow up on the non-clinical needs of patients attending these sessions (attending to the holistic needs of patients and carers)
- Identifying when patients who visit the centre need to be referred to their health care team and liaising with HCPs (i.e. clinical nurse specialists or registrars) as appropriate.
- Coordination and delivery of pre and post treatment patient courses and health & wellbeing initiatives.
Benefits
- Competitive salary: £39,959 to £48,117 a year pro rata plus 15% High Cost Area Supplement
- Permanent contract
- Part-time, Annualised hours working pattern
Requirements
- Educated to degree level or equivalent in a health related subject e.g. nursing, radiotherapy etc.
- Specific oncology qualification and/or considerable experience.
- Communication skills/counselling skills training
- Experience in a professional capacity of working with people affected by cancer
- Experience of providing person centred cancer support and information
- Experience in communicating and working with multi-disciplinary teams and with other health and social care agencies
- Experience of working with volunteers
- Experience of managing staff
- Ability to manage health information resources
- Ability to identify good quality and research-based patient information
- Understanding the needs of people from a diverse background
- Understanding of the needs of those from vulnerable backgrounds
- Excellent communication skills and the ability to influence, negotiate, motivate and influence
- Ability to work autonomously and as a member of a team in an emotionally charged environment within a hospital setting.
- Excellent verbal, written and presentation skills