Retail Claims Opportunities at AIA

At AIA we don’t simply believe in being ‘the best’. We believe in better – because there’s no limit how far ‘better’ can take us.

This is an exciting opportunity to join the AIA Claims Team as a Retail Case Manager in IP and TPD, based in Sydney or Melbourne.

The Opportunity:

Join an award-winning team that values experience and will help you build on your career momentum. You will:

• Manage a portfolio of claims holistically to achieve sustainable, timely outcomes.
• Investigate and resolve disputes.
• Manage priorities to achieve Service Level Agreements (SLAs).
• Prepare customer communication, including complex information and adverse decision advice.

Requirements:

• Previous claims assessing experience in Life, Workers Compensation and/or Health Insurance.
• Maintain quality stakeholder management/relationships.
• Demonstrate a Customer First Approach.

Benefits:

• Career progression through internal pathway program.
• On-the-job training and induction program.
• Free membership to AIA Vitality health and wellbeing program.
• Four additional recharge days per year, in addition to annual leave.
• Competitive salary + bonus potential + staff discounts.
• Hybrid work – work-from-home 2 days per week.
• Discounted parking available + public transport + amenities close by.

At AIA Australia, we’re proud to help guide, support and protect the wellbeing of over 3.5 million Australians. As part of the AIA Group, our ambition is to engage one billion people to live Healthier, Longer, Better Lives by 2030.