Description
Product Management at Capital One is a vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.
As the Senior Associate, Product Management , US Card Authentication CX, you will be responsible for defining the destination-state vision for how authentication should work in an AI-driven world and play a role in reinventing the tools customers use to authenticate themselves at Capital One.
Responsibilities
- Partner across Ops, BA, and Tech to define the destination-state architecture and experience for authentication that optimizes for fraud loss prevention, customer experience, and agent efficiency
- Turn the product strategy into shipped software by leading the tech team's execution
- Explore where AI-driven capabilities can strengthen fraud detection or the authentication experience itself and champion AI-powered tooling to help your team move faster and smarter
- Let data make the call and prove your bets worked after you ship them
- Build real influence across the org by working directly with Fraud Strategy, Risk, Legal/Compliance, Design, and Servicing Operations
Requirements
- Bachelor’s degree or military experience
- At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering
Preferred Qualifications
- Bachelor’s degree in computer science or engineering
- 3+ years of experience in product management, with a track record of partnership with engineering
- Experience working in fraud, risk, identity verification, authentication, or another highly regulated financial services domain
- Curiosity and hands-on experience with AI-powered product capabilities and AI-assisted product delivery tools
- Experience using data and experimentation to inform product decisions
- Experience partnering directly with engineering teams in an Agile/Scrum environment
- Experience communicating with and influencing senior stakeholders
- A bias toward white-space thinking
Benefits
- Comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being