Description
About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organisations understand their customers, deliver better experiences, increase operational efficiencies, and build a lasting competitive advantage.
Your Role As a Sales Engineer, you’ll own running demos and proofs of concept, including gathering success criteria, system configuration, admin training, user training, and troubleshooting. You’ll work closely with Account Executives to identify key customer requirements and present Dialpad solutions that meet those requirements. You’ll possess an in-depth knowledge of Dialpad’s products and services, relating this knowledge in a way that is understandable to non-technical customers.
What You’ll Do
- Own product demonstrations and deliver high-touch proof of concepts.
- Learn the many technical tools the Sales Engineering team uses to test network environments.
- Complete a Sales Engineering Demo Certification.
- Partner with the Sales team throughout the entire sales process.
Skills You’ll Bring
- Minimum 3 to 5 years of customer-facing experience working as either a Solution Architect, Sales Engineer, Implementation Engineer, Solutions Consultant, or in similar roles.
- A technical curiosity and excitement about delivering a technology solution that makes work better.
- Dabbles in scripting languages such as JavaScript and Python.
- Strong written and verbal communication skills, as well as interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Why Join Dialpad
- Work at the centre of the AI transformation in business communications
- Build and ship agentic AI products that are redefining how companies operate
- Join a team where AI amplifies every employee’s impact
- Competitive salary, comprehensive benefits, and real opportunities for growth