Description
We're seeking a Customer Solutions Architect (CSA) to drive the adoption of Supabase across a diverse range of customers, from agile startups to established brands.
At Supabase, CSA's are responsible for the entire customer journey, working closely with valuable users to:
- Uncover and understand business and technical requirements
- Design and architect technical solutions built on the Supabase platform
- Lead proof-of-value implementations
- Provide regular customer engagements to answer complex questions, unblock adoption, and optimize scaled performance
Responsibilities include:
Discovery
- Lead technical discovery to uncover business and technical objectives
- Design, build, and present Supabase platform demonstrations to high-value customers
- Work with the Growth team to size deals and provide anticipated usage estimates
Proof-of-Value Onboarding
- Collaborate with customers to determine the technical scope of a proof-of-value
- Set proof-of-value timelines, business outcomes, and success criteria
- Guide new customers through an onboarding journey
Customer Success
- Understand immediate and long-term customer goals to build meaningful account plans
- Deliver synchronous and asynchronous engagements, including application architecture assessments and database design
- Serve as an internal champion for customers and the platform
- Build trust-based relationships with customers
Requirements
- 6+ years of relevant work experience in Solutions Architecture, Database Engineering, or similar
- Strong background with relational database management systems such as PostgreSQL or MySQL
- Background in web application development, with familiarity with Python, C#, Node.js, and popular JavaScript frameworks
- Very strong communication skills, particularly of technical concepts
- Experience with project management, business analysis, and revenue operations tools
- Previous experience leading customer-facing engagements
What We Offer
- Fully remote work environment
- ESOP (equity ownership) in the company
- Tech allowance to set up your ideal work environment
- Health benefits covering 100% for employees and 80% for dependents
- Annual off-sites for connection, collaboration, and fun
- Flexible work arrangements and professional development opportunities