Description
As part of the GDIT CITS team supporting U.S. Central Command (CENTCOM) J6, the Senior Project Manager oversees complex projects that drive impactful mission outcomes for customers.
Key Responsibilities:
- Lead end-to-end delivery of ServiceNow and Zero Trust projects, including planning, execution, monitoring, reporting, and closure.
- Define project scope, objectives, deliverables, milestones, and success criteria in collaboration with stakeholders.
- Develop and maintain integrated project plans, schedules, resource allocations, and performance metrics.
- Coordinate cross-functional teams, including cybersecurity personnel, ServiceNow developers, system administrators, business analysts, engineers, external vendors, and government stakeholders.
- Manage project risks, issues, assumptions, constraints, and dependencies; ensure timely mitigation and resolution.
- Lead Agile ceremonies, project reviews, integrated product team meetings, and traditional governance processes as appropriate.
- Support implementation of Zero Trust principles, including identity, access management, device security, network segmentation, data protection, continuous monitoring, and risk-based access controls.
- Ensure ServiceNow capabilities support ITSM, IT operations management (ITOM), cybersecurity workflows, governance, and automation requirements.
- Ensure alignment with ITIL best practices, cybersecurity requirements, organizational standards, and applicable security and regulatory requirements.
- Track project performance using appropriate tools and techniques; provide clear, timely status updates and executive-level briefings to stakeholders.
- Manage project budgets, forecasts, staffing requirements, and financial reporting.
- Support change management, stakeholder engagement, training, and user-adoption activities.
- Ensure quality assurance, documentation, configuration management, and compliance throughout the project lifecycle.
- Identify opportunities to improve ServiceNow workflows, automate processes, strengthen security posture, and increase operational efficiency.
Required Qualifications:
- Education: Bachelor’s degree in information technology, Computer Science, Business Administration, Cybersecurity, or a related field.
- Certification: Project Management Professional (PMP).
- Active DoW Secret security clearance.
- 5 to 8+ years of IT project or program management experience.
- 3+ years managing ServiceNow platform projects or enterprise IT service management initiatives.
Required Skills:
- Strong knowledge of ServiceNow modules, including ITSM and ITOM.
- Familiarity with ServiceNow security operations, governance, workflow automation, integrations, and reporting capabilities.
- Understanding Zero Trust principles and their application across identity, devices, networks, applications, data, and monitoring.
- Experience with Agile, Scrum, Waterfall, or hybrid project-management methodologies.
- Proven ability to manage multiple complex projects simultaneously in a fast-paced environment.
- Strong communication, leadership, problem-solving, and stakeholder-management skills.
- Ability to develop and present project briefings, dashboards, schedules, risk assessments, and executive-level status reports.
Benefits:
- Comprehensive benefits and wellness packages
- 401K with company match
- Competitive pay
- Paid time off
- Full flex work weeks where possible
- Various paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance