Senior Manager, Operations - Infrastructure Platform Services (IPS)

Electronic Arts creates entertainment, inspiring players and fans worldwide. As a Senior Manager, Operations - Infrastructure Platform Services (IPS), you will own and continuously improve key operating rhythms, ensuring they remain aligned with leadership priorities and drive clear decisions, accountability, and follow-through.

Responsibilities:

• Lead cross-functional strategic initiatives across IPS, partnering with engineering leads, product managers, and executive leadership to translate business priorities into clear plans and execution milestones.
• Establish and govern leadership reporting, synthesizing qualitative and quantitative data into clear insights, narratives, and recommendations for decision-making.
• Create and run communication mechanisms that improve employee understanding, leadership visibility, and alignment across the organization.
• Implement and continuously improve operational metrics and frameworks across distributed teams, in partnership with program and operations management teams.
• Serve as a trusted advisor to program, product, and engineering stakeholders, helping teams align, resolve ambiguity, and adapt effectively as requirements change.

Qualifications:

• 10+ years of professional experience in business operations, operational strategy, or program management within a technology or entertainment environment.
• Exceptional cross-functional stakeholder management, with the ability to influence and drive results without direct line management authority.
• Proven track record of independently leading operating rhythms, strategic planning cadences, and continuous process improvement initiatives across distributed teams.
• Excellent executive communication, with the ability to synthesize complex information into concise, actionable insights and recommendations for senior leadership.
• Exceptional data fluency, with demonstrated success using BI reporting systems and operational metrics to generate actionable business insights.

Benefits:

• Comprehensive approach to benefits programs, focusing on physical, emotional, financial, professional, and social well-being.
• Locally tailored packages may include healthcare, mental health support, retirement savings, paid and family leaves, free games, and more.