Description
We are seeking a Senior Speech Analyst to join our team, where you will play a key role in supporting data-driven decision-making by delivering timely, accurate and actionable insights.
You will design, develop and maintain reports, dashboards and visualisations that provide meaningful analysis of customer contact trends and categories, leveraging tools such as Amazon Connect Customer, Tableau and Power BI to drive business performance and enhance the customer experience.
Key Responsibilities:
- Design, implement, and maintain conceptual, Logical and Physical data models that meet business data/process and technology requirements
- Analysis and documentation of business requirements to translate them into data models aligned with organisational goals
- Development and maintenance of data dictionaries and glossaries to define data elements and their usage
- Analysis and monitoring of data usage patterns to identify opportunities for data optimisation and improvement
- Strategic architecture definition and product selection
- Production of logical designs in relevant subject area (technical, data, operational)
- Implementation of architectures and Identification, ownership and resolution of design related issues
- Definition and documentation of data architectures standards, principles and strategies
Accountabilities:
- To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness
- Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function
- Collaborate closely with other functions/business divisions
- Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda
- Take ownership for managing risk and strengthening controls in relation to the work done
Requirements:
- Proven experience designing and developing comprehensive reports and dashboards using Tableau, Power BI, Snowflake and Databricks
- Strong understanding of data structures, relationships and cardinality
- Experience working with Amazon Connect Customer (AWS Connect)
- Ability to gather, analyse and translate business requirements into meaningful reporting solutions
- Strong stakeholder management and collaboration skills
Location:
Northampton (Pavilion Drive) or Knutsford (Radbroke Hall)