Description
Grab is Southeast Asia's leading superapp, providing various services such as food delivery, financial management, and transportation.
The Lead Product Manager (Business Applications) will own the end-to-end product strategy and execution for rationalising and replacing GTS-managed SaaS applications.
Responsibilities
- SaaS Portfolio Discovery and Assessment:
- Maintain and continuously update a comprehensive inventory of all GTS-owned SaaS tools.
- Conduct structured discovery with business owners and users to map tool-to-workflow dependencies and identify redundancies.
- Assess each tool against a replacement framework covering: cost, capability fit, build-vs-buy feasibility, internal alternatives, and strategic alignment.
- Prioritise the replacement roadmap based on contract renewal windows, cost impact, and migration complexity.
- Replacement Strategy and Solution Design:
- Define replacement options for each prioritised tool: internal build (GTS-owned), licensed alternative, open-source, or capability consolidation into an existing platform.
- Author product briefs for replacement initiatives, including solution design and requirements.
- Collaborate with engineering to evaluate build feasibility for internal alternatives, scoping MVPs and phased delivery plans.
- Product Delivery and Migration Execution:
- Own the product roadmap for all active Business Applications workstreams.
- Write clear requirements (PRDs, user stories, acceptance criteria) for any internal build workstreams and manage delivery with engineering teams.
- Plan and coordinate user migrations: stakeholder communications, training, cutover timelines, and rollback contingencies.
- Track adoption of replacement tools post-migration and iterate based on user feedback to drive full decommission of legacy SaaS.
- Stakeholder Management and Governance:
- Serve as the primary point of contact for business owners and System teams on all SaaS replacement decisions.
- Present programme status, business cases, and investment decisions to GTS leadership and relevant Exco stakeholders.
- Ensure all replacements comply with Grab's security, data governance, and procurement policies.
- Maintain a programme tracker with progress, cost savings realised, and risks, reported on a monthly cadence to GTS leadership.
- Vendor and Procurement Coordination:
- Work with GTS Procurement to manage contract renewals, terminations, and renegotiations for tools on the replacement roadmap.
- Coordinate vendor evaluations (RFPs, POCs) for external replacement candidates, in partnership with technical and business evaluators.
- Track and report on cost avoidance and savings unlocked through the SaaS rationalisation programme.
Qualifications
- Essential Skills:
- 5+ years of product management experience, with demonstrable ownership of enterprise tooling, internal platforms, or SaaS consolidation program.
- Experience managing cross-functional migrations involving IT, Finance, Legal, and end users.
- Solid understanding of the enterprise SaaS landscape (IT Service Management, productivity, workflow automation, analytics, communication tools).
- Good to have:
- Exposure to procurement and vendor management processes.
- Experience with build-vs-buy decision frameworks for enterprise tooling.
Additional Information
- Life at Grab:
- Term Life Insurance and comprehensive Medical Insurance.
- GrabFlex benefits package.
- Parental and Birthday leave.
- Love-all-Serve-all (LASA) volunteering leave.
- Confidential Grabber Assistance Programme.
- FlexWork arrangements.