Description
We are seeking a Fulfillment Operations Team Leader to join our team at Target. As a Fulfillment Operations Team Leader, you will play a critical role in ensuring that our guests receive an exceptional shopping experience.
The starting pay range for this position is $24.75 - $26.75 per hour, with a full pay range of $24.75 - $42.05 per hour.
As a Fulfillment Operations Team Leader, your responsibilities will include:
- Consistently delivering guest experience commitments to create an Easy, Inspiring and Friendly guest experience
- Ensuring every team member understands, is trained, and consistently delivers on Target's guest experience commitments and consistent operations
- Actively observing and providing feedback, holding team members accountable while recognising great guest experience moments
- Reviewing area guest, financial, and team outcome metrics to identify opportunities, taking action to improve, and aligning team on the right behaviours and execution
- Demonstrating a service culture that prioritises the guest service experience
- Leading your team and driving fulfilment goals, understanding your role in supporting sales growth and how your departments and team contribute to and impact total store profitability
- Utilising your workload planning tools to ensure your team completes all scheduled workload and all orders are fulfilled to meet the delivery, freshness, and service standards
- Reviewing all fulfilment reporting to identify gaps and developing a plan to resolve
- Creating daily plans for your team
- Being an expert of operations, accuracy, process, and efficiency
- Enabling efficient delivery to our guests by leading pickup and ship from store workload
- Evaluating and recommending candidates for open positions and developing a guest-centric team
- Establishing clear goals around quality, accuracy, and timeliness and holding team members accountable to expectations
- Ensuring the team is following food safety guidelines and selecting fresh food items for guests
- Ensuring supplies are ordered timely and stocked
- Following all safe and secure training and processes as a key carrier
- Occasionally assuming store-level leadership on duty (LOD) responsibilities
- Demonstrating inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences
- Demonstrating a culture of ethical conduct, safety, and compliance
- Leading and demonstrating a safety culture through modelling and recognising safe behaviours
- Supporting merchandise protection strategies across the total store
- Leading and demonstrating a culture of executing all best practices as outlined with team onboarding and learning
- Addressing all store emergency and compliance needs
- Supporting guest services such as back-up cashier, order pick up (OPU), and Drive up (DU)
To be successful in this role, you will need:
- A high school diploma or equivalent
- To be at least 18 years of age or older
- Previous retail experience preferred, but not required
- Leadership skills and ability to hold others accountable
- Ability to learn and adapt to current technology needs
- Ability to work independently and as part of a team
- Ability to manage workload and prioritise tasks independently
- A welcoming and helpful attitude towards all guests and other team members
- Effective communication skills
Target offers a range of benefits, including comprehensive health benefits, 401(k), employee discount, short-term disability, long-term disability, paid sick leave, paid national holidays, and paid vacation.