Associate Systems Administrator (R5698)

Shield AI is seeking an Associate Systems Administrator to provide day-to-day enterprise end-user IT support, systems administration, infrastructure maintenance, and asset lifecycle support.

The ideal candidate combines solid technical troubleshooting skills, sound judgment within established processes, and a customer-focused approach, and operates effectively in a fast-paced enterprise environment.

Responsibilities:

• Deliver excellent customer service while supporting employees across multiple locations.
• Provide day-to-day technical support for endpoint and user systems across Windows, macOS, and Linux environments.
• Install, configure, maintain, and troubleshoot hardware, software, mobile devices, and peripheral equipment for end users.
• Support conference room, collaboration, and meeting technology for executive meetings, leadership reviews, and other high-visibility events.
• Administer user accounts, permissions, and access controls through Active Directory and Azure AD in accordance with established security and compliance requirements.
• Support endpoint management and security controls to maintain a secure and compliant computing environment.
• Perform local IT asset lifecycle activities, including device provisioning, deployment, inventory tracking, maintenance, refresh coordination, and secure decommissioning.
• Maintain accurate asset records and software licensing information using IT service management and asset management tools.
• Respond to and resolve service requests and technical incidents in a timely manner, escalating more complex issues through established support paths.
• Create and maintain technical documentation, standard operating procedures, and knowledge base content.
• Collaborate with infrastructure, network, and security teams to support enterprise IT operations and coordinated issue resolution.
• Participate in planned maintenance activities and support occasional after-hours or on-call responsibilities as required.

Requirements:

• 1–3 years of experience in enterprise desktop support, IT support, or junior systems administration.
• Experience supporting Windows and macOS operating systems; exposure to Linux is a plus.
• Basic experience administering Active Directory, Microsoft Entra ID (Azure AD), or similar identity management platforms.
• Understanding of networking fundamentals including TCP/IP, DNS, DHCP, and VPN connectivity.
• Familiarity with endpoint management tools such as Microsoft Intune, JAMF, or similar platforms.
• Strong troubleshooting, organizational, and documentation skills.
• Excellent verbal and written communication skills with a customer-first mindset.
• Ability to prioritize multiple requests in a fast-paced environment.

Benefits:

• Pay within range listed + Bonus + Benefits + Equity (for full-time regular employees)
• Pay within range listed above + temporary benefits package (applicable after 60 days of employment) for temporary employees