Sr. Associate, Process Manager (Auto)

As a Sr. Associate, Process Manager at Capital One, you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to customers.

The Sr. Associate, Process Manager will play a key role in delivering processes that impact the company's bottom line. You will contribute immediately while strengthening your process management best practices.

General Responsibilities:

• Oversee multiple business processes on a daily basis, monitoring, reporting, and planning process improvements or redesign initiatives.
• Define, establish, and manage process controls, identifying process improvement opportunities and implementing them through collaboration with other groups.
• Make final recommendations for approval on changes.
• Collect, analyse, and measure process data to initiate sustainable business practices and procedures, and for reporting to senior leadership and executives.
• Review data for trends and gaps in the process that may require additional review.
• Resolve complex problems or transactions, interpreting against policies, guidelines, or processes.
• Escalate breakdowns in the process, identifying and involving the right stakeholders to correct breakdowns.
• Maintain formal process documents, documenting processes and projects, including project reports, presentations, business cases, and diagrams.
• Collaborate on larger initiatives, representing the department on broader change control forums for input and to represent department interests.
• Challenge forum decisions if project outcome impacts department processes.
• Participate in cross-functional project teams, providing input, liaising with training, and partnering with groups on execution efforts.
• Provide training to internal customers on specific processes they manage, delivering presentations, including up to the executive level.
• Perform processes or parts of processes as needed.

Requirements:

• High School Diploma, GED, or equivalent certification.
• At least 1 year of experience in Microsoft Office or G Suite.
• At least 2 years of experience in Business Process Management, Project Management, or Risk Management.

Preferred Qualifications:

• Bachelor's Degree or military experience.
• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification.

Salary Information:

The minimum and maximum full-time annual salaries for this role are $80,800 - $92,200.

Benefits:

Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support your total well-being.