Description
You will be part of the IOH Client Management SMO Team, ensuring optimal service and high levels of satisfaction for IGO/NGO/GOV broker and client base.
Your main areas of responsibility will be:
- Independently manage a selection of SMO clients and brokers
- Take ownership of client/broker relations, contacts, enquiries, and escalations
- Monitor swift implementation of new clients/brokers and services
- Build client/broker intimacy and maintain excellent working relationships with key stakeholders
- Visit larger clients/brokers (Tier 1)
- Engage in regular communications on Cigna services and performance
- Communicate annual renewal conditions and maximize client retention by negotiating renewals at sustainable rates
- Proactively identify and pursue up- and cross-sell opportunities
- Align the company's service proposition to the client's needs while ensuring operational efficiency
- Perform meticulous contract management
- Analyse claims experience and advise clients/brokers
- Coordinate complaint and problem resolution with other departments
In this role, you will also:
- Look for opportunities for improvement and proactively suggest efficiency gains to achieve Cigna's objectives
- Learn and self-develop continuously through trainings and other learning opportunities
Requirements:
- Master's degree or equivalent by experience
- 2-5 years of experience in the insurance or administration industry
- Excellent knowledge of English; additional language a plus
- Excellent communication skills, written and verbal
- Sociable, correct, professional, and at ease in contact with different stakeholders
- Team player
- Looking for a professional experience in an international context
- Working under pressure is not an obstacle; able to take ownership of a situation
- Always looking for solutions
- Capable of prioritizing workloads to meet tight deadlines
- Some experience in collation of data and statistical analysis
- Sound knowledge of Excel and Word; experience with Access a plus