Description
Tenable is seeking a Technical Support Engineer to provide world-class security, network, and product support for its products.
The successful candidate will possess excellent knowledge of security assessment, vulnerability management, and compliance auditing capabilities, as well as impeccable communication skills.
Key responsibilities include:
- Providing troubleshooting assistance to customers
- Collaborating with other support engineers to solve complex issues
- Using remote troubleshooting techniques to resolve issues
- Helping customers understand vulnerability scan results and providing actionable information
- Recreating customer software issues in a lab environment for engineering assessment
- Ensuring customer feedback is captured accurately
- Maintaining in-depth knowledge of Tenable products and information security best practices
- Creating and publishing knowledge articles for reuse by customers and Tenable employees
Requirements:
- Bachelor's degree in computer science or information systems (or equivalent experience)
- 1+ year of customer support/helpdesk experience
- 1+ year of Linux/Windows Server administration experience
- 1+ year of log file analysis experience
- Strong knowledge of TCP/IP ports and protocols
- Working knowledge of firewalls
- Working knowledge of Wireshark/PCAP or similar
- Knowledge of Nessus or similar programs is a plus
- Excellent written and verbal communication skills
- Strong analytical and technical skills
- Ability to multitask and manage multiple priorities in a fast-paced environment