Senior Merchant Success Manager

As a Senior Merchant Success Manager at ShipBob, you will play a crucial role in providing a world-class experience to grow and retain the company's enterprise and strategic merchants.

Your main responsibilities will include:

• Working closely with internal stakeholders and team leads to continuously improve the merchant experience
• Increasing the average performance and KPIs of customers to ensure a world-class customer experience
• Coaching team members to enhance performance for middle-market, complex merchants
• Analyzing merchants' supply chain performance and identifying opportunities or risks to advise proactive countermeasures
• Conducting business reviews and tracking merchant growth within ShipBob
• Growing and maintaining transparent and strategic relationships at all levels within merchants

To succeed in this role, you will need:

• 4-6 years of experience in sales and merchant services in a related industry
• Business review experience with internal and external stakeholders
• Demonstrated ability to manage and foster a positive team culture
• Established ability to build consultative and executive-level customer relationships
• Solid conflict resolution abilities and negotiation experience
• Advanced written and verbal communication skills
• Desire to work in a fast-paced environment
• Advanced experience in Microsoft Office Suite

ShipBob offers a range of benefits, including medical and wellness benefits, life assurance, income protection, and a pension scheme.