Senior Account Manager

We are seeking an experienced Senior Account Manager to partner with assigned sales teams to manage key accounts, develop and maintain relationships with agencies and clients, and maximize incremental revenue opportunities.

As a Senior Account Manager, you will be responsible for managing the day-to-day operations of your accounts, working with sales counterparts to develop, execute, and manage complex OTT campaigns.

Responsibilities:

• Partner with Sales, Planning, and Operations teams on campaign planning, launch execution, optimization, and post-campaign recaps for strategic clients
• Collaborate with designated sales teams to provide high-level customer service through daily interaction with existing agency contacts and client partners
• Establish customer KPIs and work with internal partners to measure progress and proactively address issues
• Develop and deliver business reviews highlighting key wins and opportunities
• Prepare weekly and monthly delivery reporting
• Identify new strategic opportunities for existing customers and make recommendations for implementation
• Serve as initial point of contact for billing discrepancies
• Own client communication for custom implementations
• Mentor account management colleagues on role-specific best practices

Requirements:

• 4+ years of relevant advertising experience
• Previous experience in account management/client services required
• Demonstrated success working with cross-functional teams and building strong relationships internally and externally
• Proven track record of client-centric communication, stakeholder management, and driving incremental revenue
• Strong attention to detail, excellent follow-up, and ability to generate creative solutions
• Experience managing major national accounts with positive client feedback and retention
• Experience with ad technology platforms and CRM systems, including FreeWheel, Salesforce, and Placements.io
• Experience with 3rd Party Tracking platforms, including DCM, DoubleVerify, and Innovid
• Proficient in PowerPoint, Word, Excel

Benefits:

• Comprehensive benefits package, including medical, dental, and vision coverage
• 401(k) program with company match
• Paid Time Off (PTO) and paid holidays
• Access to Teladoc and Spring Health