Description
As a Delivery Manager, you will lead and coordinate complex cross-functional initiatives across Product, Technology, Operations, and Business teams.
You will play a key role in driving successful project delivery, supporting operational excellence, and enabling organizational change.
Working closely with stakeholders, you will help improve processes, facilitate adoption of AI-enabled solutions, and ensure projects are delivered effectively throughout the project lifecycle.
Responsibilities:
- Lead multiple concurrent projects across the product development lifecycle from initiation through delivery.
- Develop and maintain project plans, roadmaps, timelines, milestones, and executive reporting.
- Coordinate resources, priorities, dependencies, and deliverables across Product, Engineering, Operations, Legal, and other business functions.
- Facilitate delivery governance and ensure effective communication of project status, risks, issues, and mitigation plans.
- Support release planning and coordination activities to ensure successful deployments and operational readiness.
- Assist with incident management processes, coordinating cross-functional teams during high-priority operational events and helping drive timely resolution.
- Facilitate post-incident reviews, lessons learned sessions, and continuous improvement activities.
- Lead process optimization initiatives that improve delivery effectiveness, operational efficiency, adoption of AI-enabled capabilities, and organizational agility.
- Partner with stakeholders to drive organizational change initiatives and support the adoption of new processes, tools, and ways of working.
- Collaborate with teams to identify and implement AI-enabled solutions, automation opportunities, and productivity improvements.
- Monitor delivery and operational metrics, develop and maintain data-driven reporting and dashboards, and provide actionable insights, analysis, and recommendations to support informed decision-making.
- Analyze project, release, incident, and operational data to identify trends, risks, opportunities for improvement, and resource requirements.
- Ensure compliance with applicable regulatory, security, and governance requirements.
- Foster a culture of accountability, collaboration, and continuous improvement across teams.
Requirements:
- Experience leading technology, product, or operational projects in a Project Management or PMO environment.
- Project Management certification (PMP, PRINCE2, Agile, Scrum, or equivalent) preferred.
- Strong understanding of Agile delivery methodologies and software development lifecycles.
- Experience coordinating cross-functional teams and managing project dependencies.
- Experience supporting release management, deployment planning, and delivery governance activities.
- Experience participating in incident management, issue resolution, or operational support processes.
- Experience driving process improvement initiatives and operational efficiencies.
- Experience supporting organizational change, transformation initiatives, or adoption of new technologies and processes.
- Experience helping teams adopt new technologies, AI-enabled capabilities, operating models, or process changes as part of organizational transformation initiatives.
- Experience developing and presenting data-driven reporting, dashboards, KPIs, and performance metrics for technical and business stakeholders.
- Strong analytical, problem-solving, and decision-making skills, with the ability to interpret complex data sets and generate actionable insights.
- Experience using reporting and visualization tools to communicate progress, risks, operational performance, outcomes, and business impact.
- Excellent communication and stakeholder management skills, including the ability to engage with technical and non-technical audiences.
- Ability to manage multiple priorities and adapt in a fast-paced environment.
Benefits:
- Country-specific benefits, click [here](link) to access benefits specific to your location.