Merchant Success Manager

As a Merchant Success Manager at ShipBob, you will join a growing team responsible for understanding the unique strategic needs of each merchant and delivering value to facilitate their growth and success.

You will build and manage solid partnerships through various communication methods, including regular proactive health checks, strategic quarterly business reviews, phone, and email correspondence to ensure a positive business impact.

Your responsibilities will include:

• Understanding merchant needs and goals
• Developing dynamic action plans to inspire success
• Pushing merchant use of key ShipBob features
• Managing risk and taking decisive action to course-correct
• Collaborating with key stakeholders and teams
• Delivering best-in-class merchant experience
• Fostering merchant advocacy and contributing to company growth

To succeed in this role, you will need:

• Minimum 3 years of experience in sales and merchant services in the technology industry
• Aptitude to sell via quota attainment
• Keen perceptive intelligence in assessing merchant needs and driving solutions
• Demonstrated ability to communicate effectively
• Experience collaborating cross-departmentally
• PowerPoint and Excel skills

We offer a range of perks and benefits, including health and wellness benefits, a stipend for working from home, and access to best-in-class AI and productivity tools.