Description
We are looking for a Security Engineer to work within the Global Security Access Control (GSAC) team, operating in a 24/7 service. The successful candidate will be responsible for maintaining users and group accounts within Active Directory (AD) to ensure optimal performance, security, and access control within our organisation's network.
Key responsibilities:
- Perform administrative tasks related to the design, implementation, and maintenance of Active Directory
- Contribute to the effective operation of GSAC processes, ensuring service requests are resolved to customer satisfaction within agreed service levels
- Work on a shift pattern, including a 24/7/365 rota
- Accept requests for support by telephone, email, and the ServiceNow system
- Perform security and access control requests in a timely and accurate manner
- Record and update request for support, ensuring records meet published support and Incident Management guidelines
- Assess the impact of each request and take appropriate action
- Assign requests to internal or third-party support groups where required
- Proactively monitor the progress of each request and escalate where required
- Inform customers of the status and progress of their requests regularly
- Ensure incident records are updated regularly with events and action plans
- Ensure customers are satisfied before resolving their requests
- Maintain GSAC documentation and knowledge bases
- Assist in identifying problems and undertake other duties as required
Requirements:
- Very good Active Directory knowledge in an enterprise environment
- Experience with all aspects of AD user and group management
- Excellent liaison and communication skills
- Good document authoring skills
- Experience working in an enterprise environment with strong change control practices
- Knowledge of Windows Server Technologies
- Experience with ServiceNow (OSM) as the primary ITSM tool
- Proficiency in Excel, Power BI, and Power Apps
- Self-motivated and able to work independently and as part of a team
- Ability to learn new concepts and products with ease
Benefits:
- Flexible work arrangements
- Hybrid approach to workplace
- Opportunity to work with a dynamic organisation
- Recognition of the importance of diversity and inclusion
We offer a range of benefits, including flexible work arrangements, a hybrid approach to workplace, and opportunities for professional growth and development.