Description
The Large Enterprise (LE) Account Manager is a key driver of merchant success, responsible for managing relationships, overseeing account strategy, and identifying opportunities for portfolio growth.
Acting as a trusted advisor, this role ensures seamless onboarding, product adoption, and ongoing support while advocating for merchant needs and aligning them with PayPal’s strategic goals.
Essential Responsibilities:
- Lead complex projects of diverse scope requiring an understanding of current business trends.
- Determine methods and procedures for new or special assignments.
- Drive product adoption and ensure clients are enabled on key products.
- Advocate for customer needs with cross-functional teams to drive effective sales motion.
- Support merchant retention and identify opportunities for upsell and cross-sell.
Additional Responsibilities & Preferred Qualifications :
- Develop and execute account strategies aligned with PayPal’s vision to deliver sustainable, long-term value for merchants and PayPal.
- Drive revenue retention, upsell, and cross-sell opportunities, consistently achieving sales quotas and exceeding KPIs.
- Negotiate and manage complex commercial terms, contracts, and agreements to achieve mutually beneficial outcomes.
- Monitor and enhance account health, proactively identifying and mitigating risks to merchant satisfaction and success.
- Advocate for merchant needs within PayPal, driving innovation and ensuring solutions align with evolving market demands.
- Oversee ongoing merchant operations, ensuring seamless onboarding, integration, and a positive customer experience.
- Anticipate future merchant needs through deep insights, fostering executive-level alignment and long-term partnership opportunities.
- Build and maintain strategic relationships with merchants, driving alignment with merchant goals and PayPal’s solutions.
- Coordinate cross-functional teams to deliver results in line with account plans and merchant expectations, ensuring operational excellence.
- Collaborate with internal teams to manage pipelines, accurately forecast revenue, and report on sales activities and outcomes.
- Leverage competitive and industry insights to refine account strategies and influence PayPal’s broader business initiatives.
- Inspire collaboration, adaptability, and continuous learning within the team to deliver exceptional outcomes for merchants and PayPal.
Benefits: At PayPal, we’re committed to building an equitable and inclusive global economy. We offer comprehensive, choice-based programs to support all aspects of personal wellbeing,physical, emotional, and financial,delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.