Senior Product Manager - Enterprise Networking Services

Enterprise customers demand high-quality and differentiated service options, and timely service response to meet their business demands.

You will lead a significant portion of the networking services portfolio, driving it as a business including publishing status, metrics, and service transition planning.

Responsibilities:

• Develop service products by identifying potential service offerings, generating requirements and specifications, inclusive of services pricing, as well as driving service benchmarking
• Define Service New Product Introduction processes, strategy, service requirements, and policy development for Data Center Networking industry
• Evaluate customer ecosystem, analyze the technology and business resources, and identify data center networking specific services requirements
• You will be responsible for networking service adoption, renewal rate increase, end-user happiness, and net promoter score improvement

Requirements:

• Master's or equivalent experience in business and/or technical field
• 8+ years of previous experience in networking and services product management-related field
• Results-driven, capable of working in both strategic and tactical environments, with the ability to influence at all levels of the service business
• Interactive, engaged both internally and externally across sales, service, and operations teams, and with global partner community
• Detailed understanding of Service Structures, Service Operations, pricing, positioning, and various routes to market
• Deep understanding of channel strategy, management, and development of service partners, including all aspects of delivery, operations, and process design excellence
• Extensive experience in designing and delivering appropriate systems and enablement requirements in support of service initiatives
• Excellent communications and presentation skills, highly analytical and detail-oriented
• Significant experience in multifaceted field organization

Nice to Have:

• Prior experience and demonstrated leadership in services industry and understand their ecosystems and key players
• Prior experiences in enterprise services, especially in networking solutions space
• Ability to be actively engaged, work in areas that may be outside the standard job description to accomplish the job
• Good understanding of AI productivity tools usage in Enterprise Product Management and Marketing functions
• Good track record in leading multi-functional teams, driving and delivering business crucial service initiatives