Customer Service Agent

We are seeking a Customer Service Agent to assist passengers requiring special assistance throughout their airport journey at Liverpool Airport.

The successful candidate will be responsible for:

• Collecting passengers from their arrival point at the airport to escort them through security, passport control and onwards to their boarding gate
• Ensuring wheelchairs are replenished and well distributed throughout the terminals and storage points
• Collecting arriving passengers from the aircraft, taking them through immigration, passport control and onwards to the baggage hall to identify their baggage
• Greeting passengers, asking what assistance is required, explaining the process to the passenger and preparing them for airport procedures
• Assisting passengers that are transferring flights
• Communicating to the control and supervisor team recording any additional passengers
• Liaising with the control and supervisor team along with airline and handling agents to ensure that passengers are kept up to date during delays or disruption
• Using equipment safely and professionally
• Providing manual lifting assistance as required
• Recording progress of the passenger using the Personal Digital Assistant issued
• Being responsible for all Company equipment issued on a daily basis
• Completing an incident/Accident Report for any issue encountered, including any near miss events
• Providing legendary service to all passengers
• Wearing uniform correctly
• Following correct sign in/out process
• Carrying out any reasonable task requested

The ideal candidate will have:

• Previous experience of primarily working within Customer Services ideally in a customer facing role
• Excellent communication skills
• The right to work in the UK
• Ability to pass a DBS check
• Ability to provide 5 years reference information

Desirable skills include:

• Excellent communication & interpersonal skills
• Flexibility
• Innovative
• Achievement orientated
• Energy/Drive
• Courteous
• Patient and understanding
• Security Aware

We offer a range of benefits including:

• 24/7 GP: Both you and your immediate family can speak to a UK-based GP from the comfort of your own home
• Mental Health support and Life Event Counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access Perks at Work, our innovative employee app