Description
SpaceXAI's mission is to create AI systems that can accurately understand the universe and aid humanity in its pursuit of knowledge. The company is looking for an IT Services Technician to join their team in Bellevue.
Job Summary
The IT Services team at SpaceXAI is the backbone of operational efficiency, ensuring seamless connectivity and technical assistance for all employees. The successful candidate will provide advanced technical guidance and service to end-users, resolve complex IT issues, and collaborate with Level 1 technicians and senior IT staff.
Responsibilities
- Provide second-line technical assistance for hardware, software, and network issues via phone, email, or in-person.
- Diagnose and resolve complex technical problems, including system crashes, network connectivity issues, and software conflicts.
- Manage and administer user accounts, permissions, and access controls in systems like Active Directory.
- Assist with the deployment, configuration, and maintenance of hardware and software applications.
- Monitor and maintain IT systems, including performing patch management, updates, and basic server administration.
- Document and update IT service tickets with detailed resolutions and escalate unresolved issues to Level 3 experts or specialised teams.
- Contribute to and maintain IT knowledge base articles and self-service wikis to enhance user self-sufficiency.
- Support IT projects, such as system upgrades, migrations, or new technology rollouts.
- Train and mentor Level 1 technicians, providing guidance on troubleshooting techniques and best practices.
- Ensure compliance with company IT policies, security standards, and data protection protocols.
- Provide new hire onboarding and offboarding service support.
Basic Qualifications
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred; equivalent experience considered.
- 2-4 years of experience in IT, helpdesk, or a related technical role.
- Strong knowledge of Windows and macOS operating systems, Microsoft Office Suite, and common enterprise software.
- Proficiency in troubleshooting network issues and basic server administration.
- Experience with IT service management tools and ticketing systems.
- Excellent problem-solving, analytical, and customer service skills.
- Ability to work independently and collaboratively in a fast-paced environment.
Preferred Skills and Experience
- Experience with scripting for automation tasks.
- Knowledge of cybersecurity best practices and tools.
- Ability to manage multiple priorities and meet deadlines under pressure.
Compensation and Benefits
The salary range for this position is $68,400 - $102,600 USD. The total rewards package at SpaceXAI also includes equity, comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, and various other discounts and perks.