Customer Success Manager

As a Customer Success Manager at Twitch, you will use your industry and product acumen, and experience in digital advertising solutions to help grow Twitch Advertising revenue.

You will work hand in hand with product and business development, supporting Twitch in meeting its objectives and providing best-in-class client service to clients interested in influencer marketing products.

Responsibilities:

• Campaign Management:
• Work with the finance team on client approvals and revenue recognition
• Own pre-sale process related to media planning and internal IOs
• Be client-facing point of contact to ensure smooth execution and delivery
• Guide clients through internal purchasing tools

• Client Management:
• Provide the highest level of customer service to internal clients
• Work to manage custom programs or sponsorships with other departments internally
• Kick-off campaigns with clients and manage timelines, assets, and opportunities for optimization
• Assist in pre-sale pipeline management, reporting, and opportunity accuracy
• Work with Campaign Operations to troubleshoot live campaigns
• Maintain up-to-date knowledge of Twitch's site features and products

Requirements:

• 4+ years of online media/planning experience
• Experience helping clients execute media campaigns
• Excellent written, presentation, and oral communication skills
• Excellent collaboration skills
• Ability to proactively troubleshoot and problem-solve quickly
• Experience working with technical product teams

Perks:

• Medical, Dental, Vision & Disability Insurance
• 401(k)
• Maternity & Parental Leave
• Flexible PTO
• Amazon Employee Discount