Bank Housekeeping Assistant

An exciting opportunity has arisen for a Bank Housekeeping Assistant to join our Housekeeping Team at The Children's Trust in Tadworth, United Kingdom. As a Bank Housekeeping Assistant, you will be supervised by the Housekeeping Supervisor and will report to the Housekeeping Manager.

Your role will be to provide a high standard of housekeeping and accommodation service across site. You will provide excellent levels of cleanliness that are consistent throughout the site. You will be a natural and enthusiastic housekeeper working not only as part of a team but also individually. This is a chance for an outstanding candidate to make a significant and lasting difference to the lives of thousands of children and families.

Main Duties of the Job

• Provide a site-wide general housekeeping service to ensure that the housekeeping services are of an acceptable level and are consistent across site.
• Carry out a cleaning service in allocated buildings/rooms/areas ensuring that daily tasks are completed according to the standard operating procedures in relation to cleanliness/hygiene standards.
• Follow infection control procedures whenever carrying out duties and ensure procedures are followed should there be an infection control outbreak.
• Liaise with the Housekeeping Supervisor and House Staff on a daily basis carrying out special requests in relation to Housekeeping.
• Ensure safe storage of cleaning materials and equipment and sufficient stock is maintained, informing the Housekeeping Supervisor of stock requiring ordering.
• Assist in the cleaning of communal areas on a daily basis and cleaning of carpets, curtains, and high dusting on a rotating schedule.
• Ensure that any repairs required to fixtures and fittings are reported to the designated Facilities Helpdesk as soon as possible and any issues are reported to the Housekeeping Supervisor.
• Assist in routine housekeeping audits as outlined in the planned preventative maintenance (PPM) schedules and ensure any works are to agreed service levels.
• Prioritise work to complete assignments in a timely manner.
• Assist other members of the Site Services and Facilities teams as required.
• Undertake other or additional duties that are within your skills and abilities, as the organisation may reasonably require from time to time.

Central Laundry Services/Staff Accommodation

• Where resourcing requirements are required to assist in the provision of these services.
• Where required work with the Housekeeping Lead/Laundry Operatives to process the laundry in a timely and efficient manner according to the standard operating procedures ensuring that cleanliness and hygiene standards are met and maintained in the central laundry.
• Where required any repairs required to fixtures and fittings are reported to the designated Facilities Helpdesk as soon as possible.
• Where required assist the Housekeeping Supervisor/Assistants to ensure that accommodation is prepared to agreed standards for guests/staff to move in.
• Where required carry out the final check of accommodation on a changeover day to ensure minimum standards have been met and guests are able to move in.
• Highlight any issues regarding tenant occupation to the Housekeeping Supervisor and in their absence to the Housekeeping Lead (as appropriate).

Training & Development

• In conjunction with the Housekeeping Lead through training and development and customer liaison maintain a high standard of cleanliness.
• Attend team meetings with housekeeping and laundry staff.
• Attend mandatory training sessions and gain the required certification.
• Develop self to improve personal performance within the department.
• Meet regularly for performance and development review, identifying learning objectives and setting targets, identifying opportunities for professional development.
• Read all policies and procedures relevant to working practice and to keep up to date with policy changes as they occur.

Professionalism

• Takes action and raises concerns.
• Adhere to the policies and procedures of The Children's Trust.
• Maintain professional boundaries and professionalism at all times.
• Committed to demonstrating the organisation's values and behaviours at all times.

Health and Safety

• The role requires a significant degree of manual handling and working with house services/laundry equipment.
• Adheres to all health and safety guidelines, including infection prevention and control.
• Provide evidence of all vaccinations (or medical exemption) required for the post.
• Adhere to manual handling procedures and complete mandatory manual handling training.
• Promotes the health and safety of others.
• Uses the incident reporting and risk assessment system (IRAR), to identify and report risks and incidents/actions if directed.
• Responsible for identifying and mitigating risk within the work environment.
• To attend all mandatory training sessions relevant to the role.

Wellbeing and Emotional Resilience

• Maintains a positive approach and outlook when dealing with change and overcoming challenges and problems.
• Recognises own limitations, develops realistic goals, and uses support network resource when or if necessary.
• Treats challenges and problems as a learning experience.
• Remains organised and focused when under pressure.
• Responds appropriately and effectively to all constructive feedback.
• Motivates self and others.

Benefits

• Salary: £13.45 an hour
• Adoption pay
• Time off for fertility treatment
• Enhanced paternity leave
• Paid carers leave
• Time out days for those experiencing menopause symptoms
• Time off for gender reassignment
• Additional annual leave days for those with long service (35 to 41 days including bank holidays)
• Free on-site parking
• Staff shuttle service from Epsom and Sutton train stations to Tadworth Court
• Subsidised cafeteria
• On-site staff accommodation (subject to availability)
• Ability to retain your NHS pension (where applicable) or the opportunity to join an alternative scheme
• Opportunity to develop your career in a supportive and collaborative environment