Description
Networks and Infrastructure (N&I) delivers the foundational platforms and services that underpin this digital delivery landscape. Sitting inside the wider Enterprise Services family, Networks and Infrastructure are here to support Home Office portfolios with adopting a “Cloud First, Internet First” approach to IT infrastructure. By partnering with Crown Hosting Data Centres and using state of the art technologies, we look to deliver the speed and flexibility on par with industry to all our customers.
The Senior Network Engineer provides technical support and expertise within Network Operations, focused on rapid isolation, stabilisation, and resolution of high‑impact network incidents across multiple critical network domains; Wireless, LAN, SD‑WAN, Firewall, Law Enforcement Networks / Services.
You will engage in programmes and projects and work with Technical Architects to translate the architectural designs into operational systems and support technical architects. This is a dual-focus role, acting as a technical expert for Incident, Problem, and Change support. In addition, providing guidance, coaching, and structured technical uplift for Network Operations Engineers through targeted training, and the production of high‑quality technical documentation runbooks for Networks.
The role is key during major or business‑critical incidents, where calm logical analysis, decisive action, and technical troubleshooting are required to minimise service impact and restore operations quickly.
Main Responsibilities
- Owning and resolving network operations incidents.
- Assisting the Network Operations Centre Lead in despatching incidents across the Network Operations Team.
- Reviewing the network designs of others to ensure efficient network operation and use of resources and integration of multiple systems and technology.
- Gathering and analysing the network requirements that applications will place on the network, including bandwidth, latency, fault tolerance and access control.
- Initiating and monitoring actions to investigate patterns and trends to resolve network problems, including consulting specialists where required.
- Identifying the correct procedures and appropriate channels for resolution and monitor resolution activities and progress updates to users.
- Evaluating the success of the project, after a solution has been integrated, identifying best practices and lessons learned.
- Coaching and mentoring more junior Network Engineers.
Tools and Technologies
- Network Monitoring: Solarwinds
- Network Management Platforms: Cisco WLC, Meraki, Cisco vManage, vBond, vSmart, Cisco ISE, Checkpoint, Fortinet, Nexthink
- Service Management: ServiceNow, Jira
- General: Co-Pilot, SharePoint, Teams
- Cisco Certified Networks Assurance (CCNA) or equivalent experience.
Benefits
- A Civil Service Pension with employer contribution rates of at least 28.97%.
- In-year reward scheme for one-off or sustained exceptional personal or team achievements.
- 25 days annual leave on appointment, rising with service.
- 8 days of public holidays, plus 1 additional privilege day.
- Where business needs allow, some roles may be suitable for a combination of office and home-based working.