Senior Technical Consultant

We are looking for a Senior Technical Consultant to provide hands-on implementation and deployment services to our customers. As a Senior Technical Consultant, you will lead multiple concurrent customer deployment projects, ensuring long-term customer success. You will also engage with the full Customer Success team to assure a smooth transition post-deployment to the support/maintenance phases.

Responsibilities:

• Work hands-on with Okta customers to provide innovative consulting services
• Gather, analyze, and document post-sales requirements
• Communicate with customers and partners at the technical and/or functional level
• Provide excellent design and deployment solutions resulting in extraordinary customer satisfaction
• Manage project scope, schedule, status, and documentation
• Mentor and train customers on the service
• Act as a liaison between Customers and Product Management to drive product development
• Lead interaction and collaboration with other Okta teams as needed
• Collaborate with the sales team on existing customers up-sell and cross-sell opportunities
• Perform hands-on technical design, configuration, and troubleshooting of the Okta service
• Shape and Influence Okta’s growth and scalability
• Manage multiple concurrent deployment projects
• Apply knowledge of technologies and protocols to support identity federation and robust access control models
• Use SaaS deployment experience with applications such as Salesforce, Box, Office 365, Workday, and HR as master for identities
• Apply software development experience when working with customers
• Utilize knowledge of typical enterprise identity life cycle management processes and standards

Qualifications:

• 5+ years experience as a technical consultant delivering solutions to external customers
• Software development experience
• Some knowledge of enterprise web technologies, security, and cutting-edge infrastructures
• Experience with JavaScript and one of the major JavaScript MVC frameworks
• Familiar with API management using Mulesoft, Axway, or Apigee preferred
• Ability to work independently and multi-functionally
• General knowledge of cloud architectures and complex enterprise on-premise IT landscapes
• Knowledge of typical enterprise identity life cycle management processes and standards
• SaaS deployment experience preferred
• Superb communication skills

Benefits:

• Health, dental, and vision insurance
• 401(k)
• Flexible spending account
• Paid leave (including PTO and parental leave)
• Equity (where applicable)
• Bonus (where applicable)