Description
We are looking for a professional, friendly, and reliable Care Navigator to join our team across our four GP surgery sites.
The role is focused on providing excellent patient service, supporting our Total Triage process, and ensuring patients are directed to the right service or clinician.
Key Responsibilities:
- Welcome patients and handle telephone enquiries professionally.
- Support patients with online requests, the NHS App, and digital services.
- Accurately record patient information and follow the ICP Total Triage process.
- Book, amend, and cancel appointments in line with practice procedures.
- Signpost patients to appropriate services and escalate urgent concerns correctly.
- Process administrative work including EMIS tasks, AccuRx, emails, registrations, documents, and patient communications.
- Follow prescription, confidentiality, safeguarding, and patient safety procedures.
- Maintain a professional and confidential reception environment.
- Work closely with GPs, nurses, pharmacists, administrators, and other Care Navigators.
- Work flexibly across ICP's four sites when required.
What We Are Looking For:
- Excellent communication and customer service skills.
- Confident using IT systems.
- Professional, calm, and respectful approach.
- Good attention to detail.
- Ability to maintain confidentiality and follow procedures.
- Reliable team player with a willingness to learn.
Desirable skills:
- Previous GP, NHS, reception, or administrative experience.
- Experience using EMIS Web, AccuRx, or Docman.
- Understanding of care navigation or Total Triage.
Training:
- Full induction and relevant training will be provided, including practice systems, safeguarding, information governance, confidentiality, and Total Triage.
Our Expectations:
- At ICP, we expect everyone to contribute to a professional, respectful, and patient-centred culture.
- Treat our patients and colleagues the way you would expect to be treated yourself.